Trimble Pulse Remote Expert is an augmented reality tool that connects field service technicians by connecting them with support experts via video, audio, and spatial annotations in real-time.
The tool provides remotely located users with a shared view using the camera on a smartphone. Both users can add text or drawings directly to the live view by accessing a simple menu displayed on the smartphone screen.
Key benefits of Trimble Pulse Remote Expert include:
-
Live, remote connection between a field technician and a support expert to conduct maintenance and repairs.
-
Quicker completion of time-critical jobs by collecting key information directly from the customer in the field.
-
Increased collaboration and knowledge sharing across the workforce.
-
The option to capture, record, and replay information or support sessions on command.
The application helps technicians who require real-time assistance when facing complex or unfamiliar situations, helps improve first-time fix rates, technician productivity, and customer service.
Source: Trimble
