John Deere’s Customer Service Advisor will be available to end users in May. In 2023, the service will include the ability to remotely download software updates to embedded controllers and a mobile device interface.
“We recognize our customers’ desire for more autonomy in managing their equipment,” said Luke Gakstatter, SVP aftermarket & customer support, in a prepared statement. “Quality and uptime are essential to their operations. That’s why we’re expanding the point-of-sale options for Customer Service Advisor to include the John Deere Store website, which will give our customers and independent repair shops direct access to additional self-repair tools.”
The enhancements next year will benefit machines with embedded controllers with 4G connections.
“John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable,” said Gakstatter. “These enhanced self-repair solutions follow that same guiding approach.
“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,” he said. “The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”
Customer Service Advisor has been available through John Deere dealerships, enabling customers to diagnose, troubleshoot, and repair their own equipment. With the ability to purchase directly from John Deere, fleet managers will have expanded access to the service, in addition to existing access to replacement parts to complete needed repairs.
Source: John Deere
