JLG has enabled service technicians to connect to the JLG DaVinci AE1932 scissor lift via its DaVinciGO app, providing diagnostics through a smartphone or tablet.
The DaVinciGO app can be used on iOS and Android devices to view, diagnose, and troubleshoot the all-electric machine in real time, from any location.
According to Randi McClure, marketing manager for JLG scissor lifts, the DaVinciGO app, which comes standard on JLG DaVinci lifts, eliminates the need for a separate analyzer, or any other specialized tools, to run machine diagnostics. This app enables users to get remote assistance using smart phone-enabled diagnostics. “The DaVinciGO app allows service personnel, such as a field technician, to perform operations, such as software updates, configuration, calibration, and more, via any connected device,” says McClure. “Utilizing the latest digital technology, this app will reduce diagnostic time by giving users the ability to quickly identify and address machine issues.”
McClure continues, “And when product support is needed, users can use the DaVinciGO app to remotely engage with the JLG service center.” Using their smart devices like a “modem,” users can use the app to connect the machine directly to the JLG service center, giving them the ability to remotely view current machine information, such as the serial number, diagnostic troubleshooting codes (DTCs) or the value on a specific input, output, or internal channel, in real time.
Users can also use the DaVinciGO app to calibrate and configure their DaVinci scissor lift, adjusting inputs, outputs, and parameters in real-time. And, says McClure, it is also possible to use the app to reset a setting to its factory default value. Also, McClure says, the app allows service technicians to send or get over-the-air software updates and see machine settings without the need of a computer.
The JLG DaVinciGO app is free to download and install via the App Store or Google Play.
Source: JLG
