Volvo and Mack Trucks customers can begin to register for PartsAssist, transitioning from the group's existing parts store. The move is said to activate full dealer networks in the U.S. and Canada in 2021, and provide more efficient service/support options.
According to the companies, PartsAssist offers an expanded range of features, functionality, and benefits to customers and dealers. Available 24/7, the ordering platform is said to deliver performance up to 10 times faster.
Knowing that fleets and dealers often identify trucks differently, whether by VIN or fleet unit number, the new PartsASSIST platform connects fleet unit numbers to individual VINs, resulting in quicker and easier tracking and documentation.
Integration of Genuine Parts and All Makes catalogs also simplifies searching for model-specific components, while real-time data cross-referencing provides instant insight into inventory availability, helping to ensure that what customers see in the catalogs and purchase is what they will receive.
“Volvo Trucks made the investment in PartsASSIST to address market demands and changes in consumer behavior, and to leverage advancements in technology that improve operational efficiencies,” said Todd Shakespeare, director of parts marketing at Volvo. “It is the gold standard for optimized parts procurement and support, further reinforcing Volvo Trucks’ uptime promise.”
“Our investment in PartsASSIST helps provide Mack owners immediate access to our full parts and components inventory, no matter where they are or when they’re searching, like having an in-person experience at a dealership from anywhere, anytime,” said Gordon Lindsay, Mack Trucks product marketing manager.
Customers can register for PartsAssist through the website, or by contacting their dealer.
