The ONE Platform from B2W has been updated to generate repair requests automatically based on data from electronic inspection forms. Detailed information from the inspection is relayed immediately to the maintenance group.
The upgrade is designed to eliminate lag time and manual steps for transferring the information, which then allows fleet managers to identify and complete repair work more efficiently, the company says.
The company’s Inform application enables contractors to customize and manage electronic forms for any requirement, including equipment inspections. Form fields can be mapped to the format of equipment repair requests, which are managed in the B2W Maintain application. This connection allows inspection forms to trigger repair requests automatically in the maintenance software and for information from forms—including descriptions and photos—to flow directly to the requests.
How does ONE Platform work?
Zutphen Contractors and GW-EX are using this new workflow, according to the company. The fleets use the Inform application for forms and reporting, the Maintain application for equipment maintenance management, and the API connection for automating the creation and logging of repair requests.
“The new system is very effective for getting information from inspections back to the shop and into the maintenance software right away,” said Danielle Ehler, of Zutphen Contractors, in a prepared statement. The heavy civil and marine construction company in Nova Scotia, Canada processes up to 40 repair requests monthly. “When we relied on paper forms and phone calls, it was easy for things to get missed in the handoff, or for minor equipment issues to be overlooked.”
Jon Ewart, owner of GW-EX, says the excavating company based in Ontario, Canada faced similar efficiency, accountability, and visibility challenges when repair requests were generated based on phone calls, text messages, or paper forms submitted to the shop supervisor. Drivers or operators frequently claimed to have reported defects, while mechanics claimed they did not receive the information.
“Now, there is a record and history of the request being submitted and also investigated by our mechanics,” Ewart said in a statement. “We have also been able to prioritize work more effectively, so issues impacting safety and production take priority over less significant, cosmetic requests.” GW-EX has close to 100 pieces of equipment and generates more than 100 requests monthly for emergency and preventive maintenance.